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Submeter has a rating of 1.0 star from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Submeter ranks 62nd among Energy Efficiency sites.
Just received my water bill and I couldn't believe it. Those crooks held my last payment until after the due date and then applied it to my account, adding another late fee. These people are leeches.
Customer service awful, tried calling them multiple times about billing question and could never get through. Phone always busy. When I finally was able to contact someone, they said computer was down? And would call me back. Never got a response back.
Tip for consumers:
Just hope you never have to call their customer service.
Hi Milton, I'm sorry to hear about this. If you are still having an issue, please reach out to me directly - resolutions@submeter.com. Thank you!
They are evil!!! They will charge you $15 for late fees even when they don't send your bill !!! Non existent customer service!! This company is evil. I will never rent an apartment that goes thru this company for utility management .
Hi Em, our customer service team will be happy to help with any issues you are having. They can be reached at (800) 488-1748 or email - csr@submeter.com. If there's anything I can do to help, please don't hesitate to reach out: resolutions@submeter.com - Thank you!
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Founded in 1968, National Exemption Service is the leader in providing utility management solutions to the real estate industry. NES is your best choice for supplying, installing, maintaining, reading, billing, and collecting. Our exclusive forever war...
Hi Stevw, I'm sorry to hear about this issue. I would like to investigate this issue directly. Can you please email me your account number? Thank you - resolutions@submeter.com